The Bake House

Contemporary Self-catering Cottage
in historic Ledbury, Hertfordshire

Booking Terms and Conditions

Reservations of all accommodation whether made by telephone, fax, in person, in writing or from the Internet are accepted by J. Marshall, hereinafter referred to as JM on the following conditions:

Contract of hire
The hiring contract will be between you the hirer and the Owner of the property for which the booking is made and shall be deemed to be made subject to these Conditions of Hire and governed by English Law. This contract is for the hire of the property for holiday purposes only. The Contract of Hire is not effective until JM despatch to the Hirer written confirmation of the booking. We do not accept bookings from Hirer under 18 years of age.

Initial Payment
Bookings will be confirmed receipt by JM of the required deposit payment. However, if the booking is made within SIX weeks of the holiday commencement date, the full accommodation rental will be required.

Balance Payment
The Balance of the Hire will be due for payment SIX weeks before the holiday commencement date. JM reserves the right to cancel a holiday where full payment has not been received less than 21 days before the holiday commencement date. The deposit on the booking is non-refundable.

Bank Transfers & Cheques
Payments for holiday bookings may be made by cheque or bank transfer. Payments made by bank transfer should INCLUDE any handling charges / any bank charges are to be bourne by the customer, and cheques require 10 working days to clear funds.

Confirmation of Booking
Once JM has issued a ‘Confirmation of Booking’, either by post or email, the Hirer is responsible for the total published price of the property and any extras as shown on the confirmation.

Hirer’s Responsibilities
The Hirer is responsible for the property and is expected to take all reasonable care of it. All equipment, utensils, etc must be left clean and correctly replaced to their original location, and the property must be left clean and tidy at the end of the hire period.

All damages, breakages and moving of furniture are the legal responsibility of the Hirer and the Hirer’s party. They must be notified to the owner or keyholder before the end of the holiday. Their cost(s) shall be refundable on demand. However, minor damage or breakages will not normally be charged but we do reserve the right to charge bad tenants for extra cleaning, breakage or damage and may refuse future bookings.

The Holiday Home Owner reserves the right to repossess the Holiday Home at any time, where the Hirer or any member of the Hirer’s party has caused damage. The Holiday Home Owner shall not be liable to make a refund of any remaining portion of the hire terms paid.

Any Damages/Security Deposits charges by the owner and administered by the Owner themselves or by JM will be cashed on more than one week before the holiday start date to allow for bank clearance and reimbursed promptly after the holiday (less any penalties which may be incurred). JM reserves the right to request payment of a security deposit should it be deemed necessary.

In the event of any dispute between parties it shall be referred to the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the property is located. Any disputes arising between you and JM if not mutually resolves can be referred to a single arbitrator agreed, or in the default of such agreement, to the President for the time being of the Law Society or Institute of Arbitrators. In either case, such arbitration would be subject to the provisions of the Arbitration Act of 1996 or any statutory modification thereof for the time being in force. All parties will contribute equally to the cost of Arbitration.

The Hiring Contract is made on the understanding that the property and its facilities will be available for the dates stated. Without prejudice to the foregoing, in the event that a property is not available or unusable through events arising outside the control of JM, (Force Majeure—includes without limitation fire, flood, damage to property) then JM may be forced to cancel the booking or offer suitable alternative accommodation. If not acceptable, it will entitle the Hirer to a refund of all monies due. The Hirer will be advised as early as possible. The Hirer will not as a result have any further claims against JM. No compensation, costs, expenses or other sums (including without limitation the cost of securing alternative accommodation) will be payable in any other such circumstances by JM. Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and accepted a payment.